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Article: FAQ


1. How can I make online order from Yves Rocher?

To get acquainted with the rules for ordering online, please click here.

2. How can I pay for the order?

Payment for an online order is possible only in cash or by card during delivery to the address.

3. Can I cancel the order?

The order can be canceled until it is sent to your address. If you wish to cancel the order after it has been confirmed, please contact us through the dialog window on the website.

4. How can I find out the status of my order?

As soon as your order is confirmed, a notification will be sent to your email address. If you have any questions about your order, contact us by phone +994 77 2552425, via email address yvesrocher-online@ineo.az or through the dialog window located on the website.

5. Is the delivery price included in the price of the order?

Orders over 40 AZN are delivered free. The delivery cost of other orders is calculated separately, depending on the delivery address.

6. How to create a personal account on the site?

To create a personal account, click on the “Personal account” button located in the upper right part of the website menu. Then, go to the link "Сreate my account" and enter the required data in the empty fields. Upon completion of registration, a confirmation letter will be sent to your e-mail address.

7. How can I recover the password?

To recover the password, click on the "Personal account" button located in the upper right part of the website menu and on the page that will open in front of you click on the "Forgot password?" link.

8. Where are Yves Rocher stores located?

To find out the exact addresses of our store, go to the “Find the nearest Yves Rocher store” section in the footer menu of our website.

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Payment policy

Cash payment: You can make a cash payment by presenting the product code to the courier. We have 2 types of delivery: premium (8 AZN) and general (5 AZN).  Payment by bank card: If you wish to pay ...

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